Policy

Privacy Policy

We respect your privacy. We collect only the necessary personal data to fulfill your orders (such as your name, shipping address, email, and phone number).
Payments are processed securely via third-party platforms (Stripe, PayPal, or Viva Wallet) — we do not store or access your payment details.

We may use cookies for analytics and user experience improvements. We do not share your data with third parties except as required for order fulfillment and legal compliance.

By using this website, you agree to this privacy policy.

Shipping Policy

We ship internationally. Most orders are processed within 3–5 business days. Delivery times vary by location.
Shipping costs are calculated at checkout or included in product pricing, depending on your location.
Some items are made to order or shipped directly from our suppliers.

Buyers are responsible for any customs duties, import taxes, or clearance fees in their country.

 

Return / Refund Policy

At Nevro Percussion, we want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, and order cancellations.

 

Right of Withdrawal (EU Consumers)

If you are a consumer based in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, please contact us at :    [email protected]   

within 14 days of receiving your order. Once approved, you must return the product(s) within another 14 days.

  • The product must be unused and in its original condition.

  • The customer is responsible for return shipping costs.

  • We will refund the original order amount including shipping (if any), within 14 days of receiving the returned goods or proof of shipment.

Exceptions – Custom-made Products

Products that are made to order or customized (e.g., custom drum triggers, modified electronics, etc.) are not eligible for return or refund, unless they arrive damaged or defective.

Please read product descriptions carefully before placing an order. If you have questions, feel free to contact us in advance.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos. We will replace or refund the item at no additional cost to you.

 

Shipping & Customs for Customers Outside the European Union

  • VAT / Taxes:
    Orders shipped outside the European Union are generally exempt from VAT. However, local taxes and import duties may apply once the package arrives in your country. These additional charges are the responsibility of the recipient.

  • Customs Clearance:
    Packages shipped internationally may be subject to customs inspections and clearance procedures. Delivery times may be affected by these processes.

  • Import Duties & Fees:
    Depending on your country’s regulations, customs authorities may charge import duties, taxes, or fees. Please check with your local customs office for more information.

  • Shipping Costs & Delivery Time:
    Shipping costs vary depending on the destination and the shipping method chosen. Estimated delivery times may be longer due to customs processing.

  • Returns & Refunds:
    Due to the nature of international shipping and customs procedures, we recommend verifying your order carefully before purchase. Returns for international orders may not be accepted or may incur additional shipping costs. Please contact our support team for specific return requests.

  • Contact:
    If you have any questions about shipping to your country or customs procedures, please contact us before placing your order.

 

Terms & Conditions

By purchasing from this website, you agree that:

  • All products are intended for use as described.

  • Unauthorized copying, reproduction, or resale is prohibited.

  • Product appearance may vary slightly due to hand-assembly or production updates.

  • We reserve the right to update prices, descriptions, or policies at any time.

Note on Product Appearance

Due to the manufacturing process, products may exhibit minor imperfections or slight variations in appearance. These differences do not affect the functionality or quality of the item. Please note that such characteristics do not qualify as grounds for returns or exchanges.